Job Detail
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Offerd Salary (USD) Login to view salary
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Career Level Manager
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Experience 5-7 Years
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Gender Female
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Sector Ho Chi Minh City, Binh Duong, Dong Nai
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Industry Customer Service, Tourism/Hotel/Airline, Sales (Other)
Job Description
Dream Job Alert!
Salary up to $1200/month awaits! We are recruiting Travel Consultant & Customer Care Manager (B2C, ID 19379) for a Travel company
1. Sales & Revenue Management
Salary up to $1200/month awaits! We are recruiting Travel Consultant & Customer Care Manager (B2C, ID 19379) for a Travel company
1. Sales & Revenue Management
- Develop and implement sales targets for individual travelers (B2C segment) on a monthly, quarterly, and yearly basis.
- Manage sales operations and promptly direct the resolution of business-related issues.
- Monitor and analyze sales performance; prepare and present reports to upper management.
- Collaborate with the Product Development team to design tour packages tailored to different customer segments.
- Conduct market research to identify potential markets and monitor market fluctuations; analyze customer behavior and competitor activities to inform strategic proposals.
- Perform other reports and tasks as assigned by senior management.
- Recruit, train, and develop the Travel Consultant and Customer Service team.
- Build consultation scripts, sales procedures, and customer care workflows based on tour product lines.
- Evaluate KPIs, productivity, and service quality of team members to ensure professional customer service.
- Oversee end-to-end customer service processes, from initial inquiries to post-sale support.
- Ensure consistent customer experience, handle complaints and feedback in a timely and effective manner.
- Implement customer loyalty programs, including membership cards, rewards for returning clients, and satisfaction surveys.
- Utilize CRM systems to manage customer data, monitor transaction history, and analyze customer behavior.
- Work with the Digital Marketing team to execute campaigns targeting individual travelers.
- Liaise with the Product Development and Operations teams to design and optimize tour products.
- Propose improvements to the sales system, pricing policies, promotions, and customer service programs.
- Oversee the effective execution of business plans, ensure service quality, and optimize operational processes.
- Manage shared databases, build standard operating procedures (SOPs), and take full responsibility for the department’s operations.
Requirement
- Female, Under 29 years old
- College or University graduate
- Minimum 5 years of B2C sales experience in the travel industry, including at least 2 years in a management role leading a B2C Sales/Consulting team
- Strong knowledge of the individual travel market, Inbound/Outbound tour products, accommodation services, and the airline industry
Keywords
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