Job Detail
-
Offerd Salary (USD) Login to view salary
-
Career Level Manager
-
Experience 3-5 Years
-
Gender Male
-
Sector Hanoi, Bac Giang, Bac Ninh
-
Industry Customer Service, Expat, Sales (Other)
Job Description
Our client is a local company, now looking for a Sales & Customer Service Manager (Open to Chinese Expat, $2300++, ID 21658)
Client Relationship Management:
Client Relationship Management:
- Act as the primary point of contact for Chinese clients throughout the service lifecycle.
- Foster and maintain long-term partnerships to ensure account retention.
- Address and monitor customer feedback and complaints, collaborating with internal teams to provide timely resolutions.
- Track service quality metrics to uphold satisfaction levels and maximize contract renewal rates.
- Identify client needs and offer tailored solutions to expand current service scopes.
- Partner with the Sales Division during site surveys, quotation proposals, contract negotiations, and amendments.
- Analyze service usage patterns to uncover new revenue-generating opportunities.
- Assist in onboarding new accounts, assessing client requirements, and delivering service presentations when needed.
- Work closely with Executive Chefs, Kitchen Managers, and Operational Teams to ensure meal standards and services comply with contractual terms.
- Conduct periodic quality audits covering food presentation, culinary standards, and special client requests.
- Oversee the implementation of quality enhancement initiatives across assigned kitchens.
- Resolve operational contingencies and quality-related issues promptly.
- Train and guide operational personnel on service standards, communication skills, and customer orientation.
- Propose innovative solutions to enhance overall customer experience and operational efficiency.
- Co-develop tailored customer care workflows matching specific client profiles.
- Deliver periodic and ad-hoc reports regarding service performance, customer feedback, and action plan outcomes as directed by Management.
Requirement
- Male, 26 – 40 years old
- Chinese nationality
- Minimum 3–5 years of experience in B2B Sales or Customer Service at a Manager level.
- Bachelor's degree or higher.
- Fluent in Chinese with strong proficiency in English or Vietnamese.
Keywords
Related Jobs
Recruitment Service of Headhunter HRchannels Group
With more than 15 years of combined recruitment experience and a massive referral network, we are uniquely positioned to quickly locate highly qualified C-level and senior management candidates carry out your vision.
The recruitment service of HRchannels is a consultative process that will help employers with:
· Identifying talented Highly qualified C-level and senior management candidates with appropriate skills for the role involved.
· Management of the recruitment process for roles including middle to senior management positions
· We will only submit relevant and appropriate applications saving you valuable time
· Save time, money and resources with us -Unrivalled fee only upon successful placement
· Advertising job opportunities on our website www.HRchannels.com
When you’re ready to find the right staff, let our experience work for you.
With more than 15 years of combined recruitment experience and a massive referral network, we are uniquely positioned to quickly locate highly qualified C-level and senior management candidates carry out your vision.
The recruitment service of HRchannels is a consultative process that will help employers with:
· Identifying talented Highly qualified C-level and senior management candidates with appropriate skills for the role involved.
· Management of the recruitment process for roles including middle to senior management positions
· We will only submit relevant and appropriate applications saving you valuable time
· Save time, money and resources with us -Unrivalled fee only upon successful placement
· Advertising job opportunities on our website www.HRchannels.com
When you’re ready to find the right staff, let our experience work for you.
