Job Detail
-
Offerd Salary (USD) Login to view salary
-
Career Level Team leader/ Supervisor
-
Experience 1-3 Years
-
Gender Male/Female
-
Sector Ho Chi Minh City, Binh Duong, Dong Nai
-
Industry Customer Service, Tourism/Hotel/Airline, Restaurant/ Resort
Job Description
Our client is currently seeking a Guest Services Supervisor to oversee the daily operations of the guest service teams and ensure consistently exceptional service delivery:
1. Guest Experience & Service Excellence
- Engage with guests to ensure their experience is seamless and memorable.
- Respond promptly and professionally to guest inquiries, requests, and complaints.
- Actively promote all hotel facilities, services, and ongoing events.
- Maintain up-to-date knowledge of hotel offerings, including room types, rates, F&B promotions, and special events.
2. Team Leadership & Management
- Supervise and guide Guest Service Executives and Airport Ambassadors.
- Create and manage staff rosters, including handling leave schedules and shift planning.
- Support team development by providing coaching, training, and performance feedback.
- Foster a culture of accountability, continuous improvement, and service excellence.
3. Operational Efficiency
- Assist in designing and implementing efficient procedures for guest services operations.
- Monitor service quality and ensure adherence to hotel standards and procedures.
- Ensure that all facilities, tools, and equipment under the department’s responsibility are well-maintained and fully operational.
- Coordinate with other departments to enhance operational effectiveness and guest satisfaction.
4. Compliance & Communication
- Ensure all departmental activities comply with the hotel’s business goals, policies, and safety standards.
- Communicate departmental updates and important information to relevant teams and stakeholders.
- Provide timely reports and escalate any operational deviations to senior management.
5. Additional Duties
- Act as a backup for the Assistant Chief Concierge or Chief Concierge when needed.
- Perform other duties as assigned by the management team.
Requirement
- Vocational Certificate required; higher education preferred.
- Minimum 1 year of relevant experience in guest services or hospitality.
- Proficiency in Microsoft Office.
- Well-groomed and professional appearance.
- Strong communication skills; fluency in English required. Mandarin or Korean is a plus.
- Excellent problem-solving, organizational, and multitasking abilities.
- Team-oriented with strong interpersonal skills.
Keywords
Related Jobs
Recruitment Service of Headhunter HRchannels Group
With more than 15 years of combined recruitment experience and a massive referral network, we are uniquely positioned to quickly locate highly qualified C-level and senior management candidates to carry out your vision.
The recruitment service of HRchannels is a consultative process that will help employers with:
With more than 15 years of combined recruitment experience and a massive referral network, we are uniquely positioned to quickly locate highly qualified C-level and senior management candidates to carry out your vision.
The recruitment service of HRchannels is a consultative process that will help employers with:
- Identifying talented Highly qualified C-level and senior management candidates with appropriate skills for the role involved.
- Management of the recruitment process for roles including middle to senior management positions
- We will only submit relevant and appropriate applications saving you valuable time
- Save time, money and resources with us -Unrivalled fee only upon successful placement
- Advertising job opportunities on our website www.HRchannels.com
