Customer Service Officer (Furniture)

Project Management: Lead and manage projects for various international customers, ensuring development schedules remain on track.

Negotiation: Conduct necessary negotiations with customers regarding pricing and timelines to achieve mutually beneficial outcomes.

Cross-Functional Communication: Maintain strong communication with production, shipping, and purchasing teams to secure effective internal support.

Pricing Analysis: Perform price calculations and reviews to ensure accuracy and competitiveness.

Customer Engagement: Organize and manage visitations/inspections by international customers visiting Vietnam to finalize or establish business partnerships.

Client Relations: Serve as the primary point of contact for international customer inquiries, supporting both existing and prospective clients.

Customer Service Excellence: Uphold high standards of professionalism and customer service to foster referrals and intermediary opportunities.

Compliance: Ensure strict adherence to manufacturing guidelines set by customers.

Factory Coordination: Collaborate with factories to meet deadlines, inspections, audits, and testing requirements.

Order Management: Update and input all orders into the Capital system, and verify invoices and payments from suppliers.

Financial Oversight: Monitor customer payments and deposits to ensure timely transactions.

Sales Collaboration: Work closely with the sales team to enhance sales forecasting capabilities.

Logistics Support: Assist the shipping team in securing bookings on time and support the purchasing team in factory negotiations when necessary.

Documentation: Prepare and submit essential documents to customers, including shipping documents, specification sheets, and product data, while updating all information in customer systems.

Female candidate under 40 years old

University graduate

Minimum of 5 years’ experience in a similar role, specifically in Customer Service or Order Management within manufacturing companies in the furniture or garment industry (exporting to Europe/USA)

Fluent in English