Customer Service Manager (Manufacturing, English & Chinese)

Customer Relationship & NPI: Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.

Demand & Fulfillment: Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.

Inventory & Planning: Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.

Financial Oversight: Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.

Operational Excellence: Ensure daily activities run smoothly by monitoring performance with a hands-on approach.

Risk & Issue Resolution: Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.

Market Intelligence: Collect and analyze market data to provide actionable insights for business growth.

Collaboration: Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.

Communication: Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.

Education: Bachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.

Experience:

• 5+ years in a management/leadership role.

• 3+ years in an operational or customer service-focused position.

Skills & Attributes:

• Hands-on Leadership: A strong "on-the-ground" mentality with a focus on daily operational monitoring.

• Problem Solving: Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.

• Communication: Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.

Language: Good at Chinese.  English proficiency equivalent to TOEIC 780 or higher