HRchannels SELECT

 Date updated :28/6/2010 
Dead Line :31/7/2010 

Job description

Customers

·   Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’.

·   Act as the customers’ main point of contact, by liasing closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.

·   Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy

Area Sales Manager

·   Produce information for management necessary to evaluate performance vs. key performance indicators

Country Sales Function

·   Ensure co-operation with other members of the sales team and throughout the sales force.

Country Office (other departments, Couriers, Customer Service Agents, Customer Accounting Department, Area Services Group, Finance staff)

·   Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.

·   Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.

·   Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers.  All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.

Skills

• Presentation skills
• Communication skills, spoken and written, Vietnamese & English

 Competences

Competency segment ‘Business’

• Analysis:  Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.
• Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
• Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
• Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.
• Bachelor Degree
• 3 years experience in sales